Terms and conditions - Maravillas School

For adult courses and camps

Click here for special terms and conditions for groups

MARAVILLAS.ES is a website owned by MARAVILLAS PROGRAMAS INTERNACIONALES S.L., dedicated to language teaching.
In compliance with the Law on Information Society and Electronic Commerce, the owners and persons responsible for this website are identified below.

MARAVILLAS PROGRAMAS INTERNACIONALES S.L. with C.I.F.:B-93547370 and registered in the Mercantile Register Volume 5616 General Section Folio 143 Page MA-139459 with registered office at Avenida Salvador Vicente 9, floor 1, 29631, Benalmádena, Málaga, and with telephone and email contact: +34-952447000 info@maravillas.es

MARAVILLAS PROGRAMAS INTERNACIONALES S.L. acts as the party responsible for the contents of the website MARAVILLAS.ES and the commercial policy of the establishment.

Your use of our website or any of the services or products offered on our website is subject to our Terms and Conditions. We reserve the right to change these terms and conditions at any time without notice by posting the revised terms and conditions on our website or in our brochure. Your use of our site constitutes your acceptance of these terms and conditions, including any modifications we may make. We have the right, but not the obligation, to take the following actions at any time or for any reason without notice (the terms apply to our website and/or your enrolment in our Spanish courses):

Restrict, suspend or terminate the use of the site in general or part of the site by the customer/user.
Change or suspend the whole page or a part of it
Refuse, move or delete any information posted on our site
Deactivate or delete your accounts and all information and files in your account
Set limits and guidelines for use of this site You agree that we shall not be liable to you or to any third party for any such actions.

General terms and conditions

Maravillas reserves the right to change prices, cancel or modify courses, and amend timetables at any time prior to enrolment, as well as to make further modifications to these terms and conditions with 4 weeks notice.
MARAVILLAS reserves the right to cancel all arrangements and reservations without prior notice if our payment conditions are not met.
There are no refunds of fees for days missed during the course, late arrivals, early departures or public holidays.
MARAVILLAS is not responsible for the loss or theft of belongings.
Students are expected to have adequate travel and medical insurance.
MARAVILLAS assumes no responsibility for costs incurred due to flight delays (e.g. accommodation, etc.).
Although MARAVILLAS aims to be as inclusive as possible, there may be instances where we are not equipped and able to best meet your needs. Should you be a student with a particular mobility difficulty, learning difficulty or other condition that may hinder your learning or access to MARAVILLAS facilities, we ask that you check with us before booking.

The person in charge of the centre is Mr. Francisco Pérez Navarro.

Our face-to-face courses

All participants will have to pass a level test before starting the course, either online through our website or on the first day of class, except for beginners who have never studied Spanish before.
To meet accreditation requirements, the school will ask students to sign a student contract and health declaration on the first day of school.
Each session (hour) in the adult group courses lasts 55 minutes.
Each session (hour) in the youth group courses lasts 60 minutes.
A private lesson is equivalent to 60 minutes.
A minimum of 3 students is required to open a new course / a new group level., If the minimum number of participants is not reached, students will have 2 hours of private / semi-private tuition instead of 4 group sessions per day. This condition also applies to groups in classes that have already started.
At the end of each unit of the textbook there will be an assessment test.
At the end of the course you will receive a personalised report and a Certificate of Attendance.
To book less than 5 days before the start of the course, it is essential to check availability before enrolling.
There are no medical restrictions to participate in most extracurricular activities. Please read the description of the activity carefully or ask the secretary's office if you have any questions.
One monitor for every 25 students in the courses for young people under 18 years old that include them.
The school has internal quality control procedures. Each student completes an evaluation questionnaire at the end of the course.
The school will be closed on the following days: First week of January, 6 January, Easter: (Good Friday) 1 May, 15 August, 12 October, 1 November, 6 and 8 December and from 26 to 31 December. There are no additional classes for public holidays and there will be no compensatory reimbursement.

Accommodation and ages - Host families

MARAVILLAS PROGRAMAS INTERNACIONALES S.L. It periodically inspects all host families' houses and keeps a file with the number of rooms, measurements and available furniture as well as additional amenities available in each house. It also has all information concerning family structure, children, other family members with/without pets, distance from school as well as eating and smoking habits.
MARAVILLAS PROGRAMAS INTERNACIONALES S.L. guarantees a smoke-free environment. Families and students must smoke outside (on the terrace, balcony or in the garden).
All families are located at an average walking distance of 20-40 minutes from the school.

Depending on the needs of the students, families will be allocated on the basis of the following criteria:

Adults, over 18 years of age

Students on adult courses (+18) never share a host family with students under 18 years of age.
Adults (18+) are accommodated individually (one student per family) or they can share the house (or room if they wish) with another student over 18 years old.

Young people, under 18 years of age

In the case of children under 18 years of age, Maravillas accommodates up to a maximum of 4 students of the same sex per family.
The age range of the youth courses is from 13 to 17 years old and this is the age range with whom they can share accommodation.
In the case of shared double rooms, students of different sexes are not accommodated except for siblings.
During the international summer courses the school always accommodates students of different nationalities in the same house in order to avoid the use of their mother tongue and to favour the practice of Spanish, unless expressly requested otherwise.
During their stay, students may request one (1) change of accommodation free of charge if the house they have been assigned does not meet their expectations or if any problems occur. Each successive change of accommodation will be charged with a €25 transportation fee.
If the student has any allergies or illnesses, this must be communicated at the time of booking.

Online private lessons

You can book private lessons up to 5 days before of the first lesson.
Classes will be paid for before the start of the course by credit card through a secure website or by bank transfer. Once payment has been received, the student will receive a confirmation email indicating the day and time of the class and instructions on how to access the platform and start the class.
In the event of having to cancel a class, it is necessary to notify our offices more than 24 hours in advance and the class will be postponed to another day depending on the teacher's availability.
If a class is cancelled with less than 24 hours notice or if the student does not show up, the cost of the entire class will be charged.
In the event that a class cannot be held due to technical problems resulting from a bad connection, the class will be repeated at a time and date agreed by both parties.
Although we know the importance of keeping the same teacher for the whole course, we reserve the right to change the teacher to a student if necessary.

Registration

If you wish, you can book any of our courses online through our website.
Please fill in the registration form with all your personal details and you will receive a confirmation by e-mail.
It is not possible to submit an online registration without having read and accepted the General Terms and Conditions.
For the registration to be definitive, a deposit of 150 euros must be paid, this being a part of the total payment (not an extra fee).
The deposit must be paid no less than 4 weeks before the start of the course by ONLINE PAYMENT, Western Union or by bank transfer to:

MARAVILLAS PROGRAMAS INTERNACIONALES S.L.
BANKINTER - Avenida Salvador Vicente 1 29631 Benalmádena
IBAN: ES630128078585850100045037
SWIFT: BKBKESMM

If you choose the bank transfer option, please add the bank charges, commissions/taxes to be borne by the customer.

The remaining amount is due upon receipt of the final confirmation and invoice, no later than 14 days before the arrival of the student, but always before the arrival of the student. All enrolments are subject to these conditions, which you will accept when registering on the MARAVILLAS PROGRAMAS INTERNACIONALES S.L.

Visa requirements

Non-EU students should contact their local Spanish Embassy for information on visa requirements. It is the responsibility of the agent or student to ensure that the correct visa is applied for.
See the website of the «Asociación de Escuelas de Español (FEDELE)» for more details: https://fedele.org/en/visas-management/
The school will issue the necessary documents to apply for a student visa. The documents will show the exact dates of the course booked by the student, and the certificate will only be issued once full payment has been received.
The student agrees to comply with all immigration requirements, such as maintaining high attendance rates and sitting the exit exam at the end of the course.
Maravillas International Programmes cannot guarantee the success of visa applications.
In the event of a visa refusal, Maravillas will refund the fees to the student (or agent) upon receipt of evidence of the visa refusal together with the refusal code. All fees paid will be refunded, minus the deposit of 150 euros. (In case the student is already attending the course, the days of classes already attended will also be deducted from the refund).
Where refunds are made by bank transfer, bank charges will also be deducted from the balance. Refunds will be made only to:
(a) The original payer.
b) The account from which the payment was originally received to ensure compliance with international laws for the prevention of financial crime.
If the scheduled start date of a Spanish Language Programme is delayed due to visa problems, Maravillas will adjust the start and end dates of your enrolment or accommodation according to availability. No refunds will be given.
Students on student visas have the right to arrange holidays of 10 % of the course period (e.g. if the student contracts 20 weeks, 2 weeks off can be arranged); however, they must inform the school before the start of the course and within the visa period.

Cancellations of individual bookings (adults and young people)

We are always working to update our Terms and Conditions to make the process of booking a course as clear as possible for our customers and here is a brief description of the current conditions.

All cancellations must be notified in writing to Maravillas International Programmes at least 28 days before the start of the course.

The deposit of 150 euros is non-refundable.

Refunds for cancellation of enrolment:

21 to 14 days before the start of the course: 90 % of the remaining fees will be refunded.
13 to 8 days before the start of the course: 75 % of the remaining fees will be refunded.
Less than 7 days: no refund.

If the student wishes to withdraw after the start of the course, no refund of fees will be made. Any refund can only be made by the office or representative to whom the fees were originally paid.

Students on student visas have the right to arrange holidays from 10 % of the course period; however, they must inform the school before the start of the course and within the visa period.

Late arrival and absence

Periods of absence due to holidays or other reasons cannot be made up by a free extension of the course.
No refunds are allowed if the student arrives days later than the start of the course or is absent for a few days during the course.
Fares are not transferable from one person to another.
Should students become ill (any chronic illness must be reported before the course starts) during the course, with the official medical certificate, they will be able to make up the missed classes at a later date.
In the case of students on long-term student visas, the make-up of absence with certificates can only be made up during the period of the visa.

Reductions

There is no refund of fees for course reductions after the start of a course. These terms also apply to students who are part of a group.
In the case of a school group the cancellation penalty will be waived if there is a replacement student.
There is no refund of fees for days missed during the course/late arrival/early departure/holidays. During peak periods, classes may be held at additional locations.
If a student wishes to return to his/her home country or take a holiday during the period booked for the language course, he/she is free to do so, although no credit will be given for the study time missed.

Expulsions

No refund. Expelled students will be sent home immediately and will be responsible for their own expenses, whatever the cause of expulsion.

Fajor force

WONDER shall not be liable for any failure to perform its obligations (and, therefore, shall not be obliged to provide any compensation) if the failure is caused by any reason beyond the reasonable control of WONDER. Nor shall MARAVILLAS be liable for any costs incurred by or on behalf of students as a result of such cause. Such causes shall include, but not be limited to, governmental acts, war, threat of war, riots, civil strife, labor disputes, terrorist activities, natural or nuclear disasters, exceptionally adverse weather conditions, and infectious diseases.

NATIONAL HOLIDAYS: No refund.

The school will be closed on the following dates in 2026, and no refunds will be issued for these days: 1 to 6 January, 28 February, 29 March, 1 May, 15 August, 12 October, 1 November, 7 and 8 December, and 21 to 31 December.

Insurance

EU citizens are entitled to the same health care services as Spanish citizens. In order to take advantage of these services, we recommend that our students ask their home country's social security authorities for the appropriate form for travel to Spain, prior to the start of their trip.

MARAVILLAS PROGRAMAS INTERNACIONALES S.L. cannot be held responsible for loss or damage to personal belongings. We recommend that students take out insurance to cover them in the aforementioned cases, or in the event of cancellation of the trip. MARAVILLAS PROGRAMAS INTERNACIONALES S.L. can offer medical and/or travel insurance. Please contact us for more information.

MARAVILLAS PROGRAMAS INTERNACIONALES S.L. reserves the right to change dates, prices and course locations without prior notice.

We do not offer accommodation for non-participants in our courses, with the exception of spouses and children of students.

Content of our website

Our website includes a combination of content created by us, our partners and users. All material published on our pages includes, but is not limited to: written content, photos, graphics, images, illustrations, branding, logos, sound or video and animations. They are protected by our copyright or trademark or those of our contributors. You may not modify, publish, transmit, participate in the transfer or sale, reproduce, create derivative works from, distribute, publicly perform or in any way exploit any of the materials and content on our site. You may not rely on any of the content, which includes, but is not limited to: product reviews, white papers and product descriptions. Without limitation, we are not responsible for any contributions made by users in the opinion, facebook, social media, noticeboard or suggestions sections.

Privacy policy

Additional information on Data Protection

1. Responsible

Who is responsible for the processing of your data?

Identity: MARAVILLAS PROGRAMAS INTERNACIONALES S.L.
Postal address: Avda. Salvador Vicente 9, 29631, Benalmádena, Málaga
Telephone: +34 952447000
E-mail: info@maravillas.es
Contact Data Protection Delegate: rgpd@maravillas.es

2. Aims

For what purposes do we process your personal data?

In compliance with the provisions of the European General Data Protection Regulation 2016/679, we inform you that, whether you are a student, supplier or agent, at MARAVILLAS PROGRAMAS INTERNACIONALES S.L. we process the data you provide us with for the following purposes:
- Registration for our courses.
- Commercial communications.
- Registration in activities and other services.
- Attendance register and certifications.
- Quality assessments.
- Publication of brochures.
- Digital marketing.
- Management of reservations and transfers.
- Management of our services, including reminders and notices by various means.
- Inclusion in our contact list.
- To prevent abuse and fraud in the use of our services.
- To create a commercial profile. When browsing our website, and provided that we have your consent, whether you are a student or not, we may create a commercial profile based on the information provided by you in order to show you personalised advertising profiled through cookies. No automated decisions will be made on the basis of such profiling that will have any legal or other significant effect on you.
- To transfer data to public bodies and authorities, provided that they are required to do so in accordance with legal and regulatory provisions.

3. Data retention period

How long will we keep your data?

If you are a student, your data will be retained for the duration of the contractual relationship with us, for the duration of your request for deletion, as well as for as long as necessary to comply with legal obligations.
If you are an agent, your data will be kept for as long as necessary to enable us to manage your current and future customers. In any case, we will retain your data for as long as necessary to comply with legal obligations.
Regardless of whether you are a student, agent or other profile, we will keep your data for a maximum period of 24 months.

4. Rights

What are your rights when you provide us with your data and how can you exercise them?

You have the right to obtain confirmation as to whether or not MARAVILLAS PROGRAMAS INTERNACIONALES S.L. is processing your personal data.
You also have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, to request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
In certain circumstances, you may request that we restrict the processing of your data, in which case we will only keep it for the purpose of pursuing or defending claims.
Additionally, in certain circumstances and for reasons related to your particular situation, you may oppose the processing of your data. MARAVILLAS PROGRAMAS INTERNACIONALES S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims.
You may also exercise your right to data portability, as well as withdraw the consents provided at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
If you wish to exercise any of your rights, you can contact us via the e-mail addresses indicated in section 1. Alternatively, you can also contact us by post at the following address: Maravillas Programas Internacionales, Avda. Salvador Vicente 9, 29631, Benalmádena, Málaga, Spain. Please write «Data Protection» on the envelope. Remember to provide as much information as possible about your application: Name and surname, e-mail address.
Finally, we inform you that you may address any claim arising from the processing of your personal data to the Spanish Data Protection Agency and other competent public bodies.

Special conditions for COVID-related cases- 19

Before arriving in Spain
If cancelled for COVID-19 related reasons and up to 14 days before the arrival date, the student will receive a refund of 100% of the tuition and accommodation fees; if the student cancels less than 14 days before arrival - €60 will be charged as a cancellation fee.

Once in Spain / Registration
If you need to cut your trip short for COVID-19 related reasons, you can take classes online, accept a voucher for future study in the next 12 months, or cancel the remaining programme and get a refund for the balance of your tuition (for full weeks, not partial weeks).
Once in Spain / Accommodation in host families or shared flats
If you need to shorten the trip for COVID-19 related reasons, the school will issue a voucher for future use (for full weeks, not partial weeks). If the student booked a flat / hotel that is not owned by the school, other conditions may apply.
In all cases a medical certificate in Spanish (or English) stating the illness will be requested.
COVID 19 - Restrictions in case of a student testing positive for Covid-19
If a student or teacher tests positive for the virus, the student/teacher must comply with the current isolation regulations.

The entire class will have to restrict their movements for 10 days.
The class will be transferred to the online format in a maximum of 2 days: we calculate one week of face-to-face courses (20 hours) equals 10 hours of online courses.
In case the school has to close due to a new wave, continuation of the course will be provided online. If a student decides to return to their home country and is unable to take classes online, we issue a credit note in the student's name, which is valid for 12 months from the date of departure. The student can return at any time before this date to complete their course. It will be necessary to inform us in advance to check availability for the new period of study. It will be the student's responsibility to comply with immigration requirements for the new stay in the state.

Any refund can only be made by the office or representative to whom the fees were originally paid.
If the student wishes to withdraw after the start of the course, there will be no refund of fees.