Terms and

Conditions

Logo Maravillas

MARAVILLAS.ES is a website owned by MARAVILLAS PROGRAMAS INTERNACIONALES SL , dedicated to language teaching. In compliance with the Information Society and Electronic Commerce Law, the owners and managers of this website are identified below.

MARAVILLAS PROGRAMAS INTERNACIONALES SL with CIF:B-93547370 and registered in the Commercial Registry Volume 5616 General Section Folio 143 Sheet MA-139459 with registered office at Avenida Salvador Vicente 9, floor 1, 29631, Benalmádena, Málaga, and with telephone and email address contact:+34-952447000 info@maravillas.es

MARAVILLAS PROGRAMAS INTERNACIONALES SL acts as responsible for the contents of the MARAVILLAS.ES website and the Commercial Policy of the Establishment.

The use of our website or any of the services or products offered therein is subject to our General Conditions. We reserve the right to modify these conditions at any time and without prior notice, simply by publishing the revised General Conditions on our website or our brochure. The use of our page implies acceptance of these conditions, including any modifications that we may make. We have the right, but not the obligation, to take the following actions at any time or for any reason without prior notice (the conditions apply to our website and/or your registration for our Spanish courses):

  • Restrict, suspend or terminate the use of the page in general or in part by the client/user
  • Change or suspend the entire page or part
  • Reject, move or delete any information published on our page
  • Deactivate or delete your accounts and all information and files in your account
  • Establish limits and guidelines for the use of this page You agree that we are not responsible for these actions before you or third parties.

General conditions

  • MARAVILLAS does not assume responsibility for costs incurred due to flight delays (e.g. accommodation, etc.).
  • MARAVILLAS is not responsible for the loss or theft of belongings.
  • Students are expected to have adequate medical and travel insurance.
  • There are no refunds of fees for days missed during the course, late arrivals, early departures or holidays.
  • MARAVILLAS reserves the right to cancel all arrangements and reservations without prior notice if our payment conditions are not met.
  • Although MARAVILLAS aims to be as inclusive as possible, there may be cases where we are not equipped and trained to best meet your needs. In the event that you are a student with a particular mobility difficulty, learning difficulty or other condition that may hinder your learning or access to the MARAVILLAS facilities, we ask that you check with us before booking.
  • Maravillas reserves the right to change prices, cancel or modify courses, and amend schedules at any time prior to registration, as well as make additional modifications to these terms and conditions with 4 weeks notice.

Our face-to-face courses

  • All participants will have to pass a level exam before starting the course, either online through our website or on the first day of class.
  • To meet accreditation requirements, the school will ask students to sign a student contract and health declaration on the first day of classes.
  • Each session (hour) in group courses lasts 55 minutes.
  • A private class is equivalent to 60 minutes.
  • To form a group, a minimum of 3 students is required . If the minimum number of participants is not reached, you will have 2 hours of private class instead of 4 group sessions per day.
  • At the end of each unit there will be an evaluation test.
  • At the end of the course you will be given a report and a diploma.
  • There are no medical restrictions to participate in most extracurricular activities. Read the description of the activity carefully or consult the secretary if you have any questions.
  • One monitor for every 25 students in the courses for young people under 18 years of age that include them.
  • Less than 5 days before the start of the course, it is advisable to check availability.
  • The person in charge of the center is Don Francisco Pérez Navarro.
  • The school has internal quality control procedures. Each student fills out an evaluation questionnaire at the end of the course.
  • The school will be closed on the following days: First week of January, January 6, March 1, April 2, May 1, August 16, October 12, November 1, December 6 and 8 and from the 26th at December 31. There are no additional classes for holidays and there will be no compensatory refund.
  • All participants will have to pass a level test before starting the course, either online through our website or on the first day of class, with the exception of beginner students who have never studied Spanish.

Accommodation and ages – Host families

MARAVILLAS PROGRAMAS INTERNACIONALES SL inspects all the houses of the host families, it has a file with the number of rooms, the measurements and the furniture available as well as the additional amenities they have. It also has all the information regarding the family structure, children, relatives and pets, as well as eating habits and tobacco consumption. MARAVILLAS PROGRAMAS INTERNACIONALES SL guarantees a smoke-free environment. Families and students must smoke outside (on the terrace, balcony or in the garden). All families are located at an average distance of between 20 and 40 minutes from the school walking.

According to the needs of the students, families will be assigned taking into account the following criteria:
  • Students in adult courses (+18) never share a family with students under 18 years of age.
  • Adults (18+) stay individually as a student/family or can share a room with another student over 18 years of age.
  • In the case of children under 18 years of age, Maravillas accommodates up to a maximum of 4 students of the same sex per family.
  • The age range for youth courses is 13 to 17 years old and that is the range with which they can share accommodation.
  • In the case of a shared double room, students of different sexes are not accommodated except for siblings.
  • In international summer courses, the school always accommodates students of different nationalities in the same house to avoid the use of their mother tongue and favor the practice of Spanish, unless otherwise expressly requested.
  • During their stay, the student can request one (1) change of accommodation at no cost if the assigned one does not meet their expectations or a problem occurs. From the second onwards, each change of accommodation will have a cost of €25 for transport costs.
  • If the student suffers from an allergy or illness, he or she must notify us at the time of booking.

Private online classes

  • You can book private classes up to 5 days before the first lesson.
  • If you have to cancel a class, it is necessary to notify our offices more than 24 hours in advance and the class will be postponed to another day depending on the teacher’s availability.
  • If a class is canceled with less than 24 hours or if the student does not show up, the cost of the entire class will be charged. If a class cannot be held due to technical problems derived from a bad connection, the class will be repeated in one hour and date agreed upon by both parties.
  • Although we know the importance of maintaining the same teacher throughout the course, we reserve the right to change the teacher to a student if necessary.
  • Classes will be paid for before the start of the course by credit card through a secure page or by bank transfer. Once payment has been received, the student will receive a confirmation email indicating the day and time of class and instructions to access the platform and start the class.

Online registration

Fill out the registration form and you will receive a confirmation by e-mail. It is not possible to send an online registration without having read and accepted the General Conditions. For registration to be final, you must pay a deposit of 150 euros, this being part of the total payment (not an extra fee). The deposit must be paid no less than 4 weeks before the start of the course, by ONLINE PAYMENT , Western Union or by bank transfer to:

 

MARAVILLAS PROGRAMAS INTERNACIONALES SL BANKINTER – Avenida Salvador Vicente 1 29631 Benalmádena IBAN: ES6301280785850100045037 SWIFT: BKBKESMM

 

Add 12 euros to the total amount in case of payment by bank transfer or check, because the commissions and fees charged by the banks will in any case be borne by the client.

The remaining amount must be paid upon receipt of the final confirmation and invoice, no later than 14 days before the student’s arrival, in any case before the student’s arrival. All registration is subject to these conditions, which you will accept when registering at MARAVILLAS PROGRAMAS INTERNACIONALES SL

Visa requirements

  • Non-EU students should contact their local Spanish Embassy for information on visa requirements. It is the responsibility of the agent or student to ensure that the correct visa is applied for.
  • See the “Association of Spanish Schools (FEDELE)” website for more details: https://fedele.org/en/visas-management/
  • The school will issue the necessary documents to apply for a student visa. The documents will show the exact dates of the course booked by the student, and the certificate will only be issued once full payment has been received.
  • The student agrees to comply with all immigration requirements, such as maintaining high attendance rates and taking the exit exam at the end of the course.
  • Maravillas International Programs cannot guarantee the success of visa applications.
  • In the event that a visa is denied, Maravillas will refund fees to the student (or agent) upon receipt of evidence of the visa denial along with the denial code. All fees paid will be refunded, less the deposit of 150 euros.
  • Where refunds are made by bank transfer, bank charges will also be deducted from the balance. Refunds will be made only to: a) The original payer. b) The account from which the payment was originally received to ensure compliance with international laws for the prevention of financial crimes.
  • If the expected start date of a Spanish Language Program is delayed due to visa issues, Maravillas will adjust the start and end dates of your enrollment or accommodation based on availability. No refund will be made.
  • Students with student visas have the right to organize holidays for 10% of the course period (for example, if the student contracts 20 weeks, 2 weeks of rest can be organized); however, they must inform the school before the start of the course and within the visa period.

Cancellations

We are always working to update our Terms and Conditions and make the course booking process as clear as possible for our customers and here is a brief overview of the conditions that have been in place since the start of the 2019 COVID pandemic and will last until the restrictions for the state of alert are lifted.

All cancellations must be notified in writing to Maravillas Programas Internacionales a minimum of 28 days before the start of the course. 

The deposit of 150 euros is non-refundable.

Refunds for cancellation of registration:

  • 21 to 14 days before course start: 90% of remaining fees will be refunded.
  • 13 to 8 days before course start: 75% of remaining fees will be refunded.
  • Less than 7 days: no refund. If the student wishes to withdraw after the start of the course, no refund of fees will be made. Any refund can only be made by the office or representative to whom the fees were originally paid. Students on student visas have the right to arrange holidays for 10% of the course period; however, they must inform the school before the start of the course and within the visa period.

 

Before arriving in Spain

If canceled for reasons related to COVID-19 and up to 14 days before arrival date, the student will receive a 100% refund of tuition and accommodation fees; If the student cancels less than 14 days before arrival – €60 will be charged as cancellation fees.

Once in Spain / Registration

If you need to shorten your trip for reasons related to COVID-19, you can take online classes, accept a voucher for future study in the next 12 months, or cancel your remaining program and get a refund for the balance of your tuition (for full weeks, not partial weeks).

Once in Spain / Accommodation with a family or shared apartments

If you need to shorten the trip for reasons related to COVID-19, the school will issue a voucher for future use (for full weeks, not partial weeks). If the student booked an apartment/hotel that is not school property, other conditions may apply.

Any refund can only be made by the office or representative to whom the fees were originally paid.

If the student wishes to withdraw after the start of the course, there will be no refund of fees.

Late arrival and absence

Periods of absence due to vacation or other reasons cannot be made up with a free extension of the course. No refunds are allowed if the student is late to the course or absent during the course. Rates are not transferable from one person to another. In the event that students become ill (any chronic illness must be reported before the course begins) during the course, with the official medical certificate, they will be able to make up missed classes at a later date. For students on long-term student visas, make-up of absence with certificates can only be done during the visa period.

Reductions

  • There is no refund of fees for reducing a course after its start. These terms also apply to students who are part of a group. Cancellation fees will be waived if there is a replacement student.
  • There is no refund of fees for days missed during the course/late arrival/early departure/holidays. During peak periods, classes may be held at additional locations.
  • If a student wishes to return to their home country or take a vacation elsewhere during the period of their language course enrollment, they are free to do so, but no credit will be given for lost study time.
  • Parental consent is required for 16 and 17 year old students for any missed classes or activities.

Expulsions

There is no refund. Expelled students will be sent home immediately at their own expense.

Force Majeure

MARAVILLAS will not be liable for any failure to perform its obligations (and will therefore not be obliged to provide any compensation) if the failure is caused by any reason beyond the reasonable control of MARAVILLAS. Nor will MARAVILLAS be responsible for any costs incurred by or on behalf of students as a result of such cause. These causes will include, but are not limited to, governmental acts, war, threat of war, riots, civil conflicts, labor disputes, terrorist activities, natural or nuclear disasters, exceptionally adverse weather conditions and infectious diseases.

NATIONAL HOLIDAYS: No refund. 

The school will be closed on the following dates in 2024, and no refunds will be issued for these days: January 1-8, February 28, March 29, May 1, August 15, October 12, November 1 , December 6 and 9, and from December 21 to 31, 2024.

Late arrival and lack of assistance

Refunds are not accepted in the event that the student arrives late to the course or does not attend classes. For periods of absence due to vacation or any other reason, we are not obliged to admit free extensions of the course. The paid course cannot be passed from one person to another.

Sure

EU citizens have the right to the same healthcare services as Spanish citizens. We recommend that our students, to take advantage of these services, ask the social security of their country of origin for the appropriate form for trips to Spain, prior to the start of the trip. MARAVILLAS PROGRAMAS INTERNACIONALES SL is not responsible for loss or data on personal items. We recommend that students take out insurance to cover them in the aforementioned cases, or in case of trip cancellation. MARAVILLAS PROGRAMAS INTERNACIONALES SL reserves the right to change dates, prices and the place of delivery of the courses without prior notice. We do not offer accommodation for people who do not participate in our courses, with the exception of spouses and children of students. If you wish, MARAVILLAS PROGRAMAS INTERNACIONALES SL can offer medical and/or travel insurance. Contact us for more information.

Content of our page

Our website includes a combination of content created by us, our collaborators and users. All material published on our pages includes, but is not limited to: written content, photos, graphics, images, illustrations, brands, logos, sound or videos and animations. They are protected by our copyright or trademark or those of our collaborators. You may not modify, publish, transmit, participate in the transfer or sale, reproduce, create derivative works, distribute, publicly perform or in any way exploit any of the materials and content on our site. You may not rely on any of the content, including but not limited to: product reviews, white papers and product descriptions. Without limitation, we are not responsible for any contributions that users make in the opinion sections, Facebook, social networks, bulletin boards or suggestions.

🔗Privacy and Cookies Policy

🔗Legal warning

Esta web utiliza cookies propias y de terceros para su correcto funcionamiento y para fines analíticos. Contiene enlaces a sitios web de terceros con políticas de privacidad ajenas que podrás aceptar o no cuando accedas a ellos. Al hacer clic en el botón Aceptar, acepta el uso de estas tecnologías y el procesamiento de tus datos para estos propósitos. Más información
Privacidad
Open chat
1
Can I Help you?
Write us
Hello 👋
How can we help you?